Complaint Handling
Automate Your Complaint Handling Process to Ensure Compliance with EU, FDA, and ISO Requirements
Complaint handling is inherent to every type of business environment. Often times, customer complaints indicate areas in which a company could improve, and sometimes customer complaints can point to serious safety problems. FDA regulations and EU quality standards work to make certain that regulated companies document complaint handling processes to ensure quality products are being manufactured and sold. MasterControl 's complaint handling solutions address the challenges of complying with FDA, EU, and ISO regulations in today's competitive environment.
About MasterControl Inc.
MasterControl's complaint handling solutions offer time-tested, industry specific experience. For over a decade, MasterControl Inc. has been at the forefront of the content and process management industry providing a software solution that helps companies attain and sustain compliance year after year. MasterControl believes that compliance is a state, not an event. As such, MasterControl works to keep regulated companies compliant, connected, and complete.
Issue Management / CAPA / Customer Complaints Resources:
Customer Complaint Handling Software
MasterControl's complaint handling software manages customer feedback in a complete, easy to use format that is integrated with the quality system. The complaint handling software keeps quality systems always ready for inspection and audit with the following features:
• Automated Tasks: MasterControl complaint handling software automates all relevant tasks, including notification, follow-up, and escalation of overdue assignments.
• Simple 3-Step Process: This “best practice” form guides companies through the process of complaint handling beginning with the manager notification, moving to investigation, and ending with an approved resolution.
• Analytics and Reporting: Advanced analytics and reporting capabilities provide customizable reports that document complaint summary, in-process complaints, and categorizes complaints by type, product, and department.
Learn more about MasterControl's complaint handling software or the entire integrated quality management solution .
Resource Center
Learn more about FDA and EU regulations, current industry issues, and complaint handling software at MasterControl's Resource Center . Here companies can find the following educational and research materials to supplement their knowledge about the industry:
- Product Data Sheets
- White Papers
- Q&As
- Tech Papers
- Case Studies
Questions? Contact MasterControl Today
Hundreds of companies around the world rely on MasterControl's complaint handling solution to help them address the challenges of complying with FDA and EU regulations. For answers to questions contact MasterControl online or call corporate headquarters in Salt Lake City toll free at 1-800-825-9117.
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